17 years ago today RNC came into being. I didn’t wake up that morning and decide to start a company. In fact I had no idea I was going to do it until a meeting where I was blown sideways by inflexibility and (to my mind) unreasonable imposition. On the way home I thought about the meeting; it’s tone; content and the players. By the time I arrived, I’d decided to start a Really Nice Company (RNC).
By ‘Really Nice’ I meant a lot of things but the bottom line is I wanted to be free to offer service and advice in the best interest of people who pay me. I believed then, as I do now, that if I do right by people they’ll do right by me (and if they don’t it just means I chose poorly). Yes, I’ve made some mistakes along the way, in choosing both clients and staff, but the overwhelming majority of people have borne out my belief.
Delivering projected outcomes was (and still is) my passion. I love the start, the middle, the excitement of the big moments, the reflection on how it all went and what was achieved. I looked around and discovered a few things. There were lots of projects in trouble, there were lots of people who called themselves project managers and it was all but impossible for organizations to tell the difference between what I knew I could do and what all the others were offering. In order to make it easier to tell us apart I decided to offer project turnaround services. I’d fix projects that were flailing and failing. Prospective clients could easily tell the difference – and they did. To respect clients, I decided not to advertise who they are or even list them publicly. I decided I was happy with them using RNC and moving from bewildered and frustrated to confident. The credit could be theirs.
In the 17 years since I haven’t wavered from RNC’s commitment to helping clients get the outcomes they want. I’ve seen the increase in accreditation, process, method and tools seem to swamp the aim of projects. I’ve seen people’s frustration as they watch their projects be managed by process, procedure and dogmatism. I’ve watched people who want a projected outcome, all but give up as their planned outcome was overtaken, minimized, de-scoped and often derailed by well-intentioned practitioners of project management. And I’ve seen relief and confidence emerge when we get involved and, with low fuss and overhead, the projects come to right.
As RNC grew to more than 70 people I haven’t wavered from the decision not to list the names of RNC’s clients. However, I can categorize them and here’s todays result on our 17th birthday.
RNC’s clients summary:
- 16 of the top 100 ASX
- 9 of the world’s largest banks
- 11 tech companies
- 7 wealth management clients
- 8 biotech’s
- 7 start ups
- 4 insurance companies
- 3 of the world’s biggest pharmaceutical companies
- 3 digital currency players
- 3 superannuation companies
- State and federal governments
- A handful of NFPs
- Various others in manufacturing, travel and transport, health and engineering.
As RNC starts its 18th year our commitment continues to ensure clients get the outcomes they want; to ensure we acquit process and procedure but never let them become a proxy for success; to ensure we do the job our clients want done (and never the one we think they should want done); to quietly correct flailing and failing projects and stay in the shade – it’s not about us, it’s about our clients.