26.04.2012
Culture, Feedback
I love it when people send in feedback and yes, I am reading it all. The feedback I received below came from a client who was commenting on their PMO (not an RNC PMO).
Some of the things they observe and find frustrating:
- Making procedures which form a sort of unimaginative straight jacket within which tasks must be performed
- Interfering with the process instead of just looking at the results
- Thinking that only the way in which they want it done is the right way
- Not trusting that it will work out all right. If they can’t leave the PM to do the job then either the PM or the PMO should go.
You may or (hopefully) may not recognise some of these characteristics. At any rate, this type of feedback serve as a handy wake up call… perhaps it should encourage all of us to remember to look constantly for better ways to work with our clients. What are your thoughts?
Enjoy your day, Diane
Portfolios Programs Projects – simply making them happen
09.02.2012
Culture, Feedback
One of the most rewarding aspects of running a business is knowing that your clients are satisfied with your services, comfortable to be entrusting you with their projects and programs. In other words, they like you! I was truly gratified recently when three RNC clients acknowledged their appreciation in words… and pictures.
One client re-worked the RNC logo to express their sentiments:
Another told us that “hiring RNC was the best thing we did last year”.
And that’s not all… yet another said that their RNC PM “is the best in the organisation”.
I gathered all this positive feedback together in my mind to figure out where the points of difference were. That is, the difference between a PM… and our RNC PMs. Well I’ve now distilled it into a few common denominators:
Clients like the RNC person because they:
- Get the job done
- Are a low emotional overhead i.e. not precious, not needy and don’t play negative politics
- Just get on and do the job
- Focus on the job requested, not the job they want to do or think the business should want
- Are friendly and accommodating (no sharp edges)
- Know what they are doing and other people respect them
- Have a way of getting people to do what they want without being too pushy
- Seem to have an ability to read the organisation and work within and across it to get the job done;
- Don’t seem like a contractor, and they have our best interests at heart.
Knowing this certainly helps to make every day worthwhile.
By the way, conversely, I wanted to find out what is was that non-RNC PMs were doing that brought about negative feedback.
I received some interesting comments too… so stay tuned. Enjoy your day, and thank you!
Diane
Portfolios Programs Projects – simply making them happen
12.01.2012
Feedback
Hi,
The above is a verbatim quote from a client who I was asked to go and see yesterday.
I was walking on air when I left. Unsolicited, valid of course, and totally delightful.
Yes, they have re-engaged for 2012.
This is the reason I do what I do, we are actually the people who save people from themselves. We do the hard stuff so they can get the credit for a job well done.
To the person who this was said about – Thanks. You know who you are.
I didn’t want to out you in a public arena, but if you’re ok with it I certainly can.
(And it was a different client to the one who reworked our logo to say: RNC, SIMPLY MADE IT HAPPEN.)
Other companies provide people and no care. RNC provides people who care and deliver.
Thank you!
Keep having fun, D
Portfolios Programs Projects – simply making them happen